Modified on Thu, 20 Jul 2023 at 10:08 AM

My payment has been rejected - what can I do?

If the payment fails multiple times, it could be that your bank is banning payments to Epoch. This billing system is often associated with adult sites, and banks consider these activities 'risky. The site's title containing an adult word could also cause your bank to ban the transaction. In this case, we recommend you request your bank to authorise payments to 'Lust Productions' or 'E L Store', which is the name that will appear on your bank statement.
Please contact your bank and Epoch to clarify the issue! Their website is, or you can contact our live Billing Support department and give their agents your info by chat or phone:

How can I update my payment method?

To update your payment details for your existing subscription, you can contact our external billing provider Epoch at

Will you share my information with third parties?

No. We won’t share your email or any other information about you with third parties, and it will not appear publicly on our website. The protection of your privacy is our number one priority! Your payment is processed in a secure environment compliant with the European Data Protection Act and encrypted so no one can access your payment details. Our billing provider Epoch guarantees a 100% safe, secure and confidential process. Their complex net of security systems includes data codification, automatic session closure and firewalls. We do not disclose any user-specific information to third parties. Furthermore, Epoch Services does not send or authorize marketing or commercial emails to our customers.

Cancellation and refund policies

You can cancel your subscription at any time, and you will keep access to our movies until your current billing period ends. Just to let you know, this does not apply to free trials, and if you cancel a free trial, your premium access will automatically terminate.

If you don't cancel your subscription before the next billing cycle, it will automatically renew without prior notification, as outlined when you subscribe and confirm in the confirmation email sent by our external billing provider.

Refund requests will be accepted within the first 14 days following your initial payment, and a full refund will be granted if you are eligible. Refunds are not available for subsequent costs except for yearly recurring subscriptions. In either scenario, it is a requirement that you have yet to download or view any content since your most recent billing date.

Just to let you know, our cancellation process involves two steps. After clicking “cancel subscription” on our site, you must also confirm the cancellation through the email sent to you.

If you sign up for a free trial, you must cancel before the trial period ends if you do not wish to convert automatically to a monthly recurring subscription. Refund requests for trial conversions will be accepted within the first 14 days following the first payment, provided you have not downloaded or viewed any movies.

Just so you know, refunds must be requested through our customer service team and are not automatically processed upon cancellation.

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