I can't log into my ERIKALUST account. What should I do?

If you can’t access your account after subscribing to ERIKALUST, follow these steps:

1. Check you’re on the right website. Erika Lust has several separate sites, and your account only works on the one where you subscribed. Log in at the site that matches your subscription:
   • ERIKALUST: ERIKALUST.COM
   • XConfessions: xconfessions.com
   • Lust Cinema: lustcinema.com
   • Else Cinema: elsecinema.com
   • Movies or series purchased individually: store.erikalust.com
2. Check your login details. Make sure you’re using the email address and password you chose when you subscribed. If you’ve forgotten your password, go to the login page and click “Lost your password”. If that doesn’t work, email support@erikalust.com.
3. Confirm your payment went through. You should have received a confirmation email from our external billing provider (for example, Epoch, Segpay or Vendo). Check your inbox and your spam or junk folder.
4. Contact Customer Care. If you’ve followed these steps and still can’t access your account, email support@erikalust.com with:
   • The email address linked to your account.
   • A copy of your payment confirmation or the billing reference number.
   • A short description of the problem.

We’ll work to resolve it as quickly as possible so you can start enjoying your subscription.