Getting Started with The Store by Erika Lust

Frequently Asked Questions (FAQ)

Welcome to The Store by Erika Lust! If you’re interested in purchasing movies from our store, here’s everything you need to know to get started. From creating an account to browsing our collection, we’ve provided clear instructions and answers to frequently asked questions to make your shopping experience seamless.

1. How do I create an account?

To start shopping at store.erikalust.com, you’ll need to create an account. Simply follow these steps:

    1.    Visit https://store.erikalust.com/sign-up

    2.    Enter your email address and create a secure password.

    4.    Tick "I agree to the terms and conditions"

    5.    Complete the registration process by verifying your email address through the confirmation email you’ll receive.

Once your account is set up, you can begin browsing and purchasing content right away!

2. How do I purchase a movie?

Purchasing a movie from our collection is simple. Here’s how to do it:

    1.    Log into your account and browse our catalog of movies.

    2.    Once you find the movie you’d like to purchase, click the “Add to Cart” button.

    3.    Review your shopping cart and click “Purchase” to proceed to checkout.

    4.    You will then be redirected to an external provider’s secure payment page to complete your purchase.

    5.    Enter your payment details and billing information.

    6.    Confirm your purchase, and you’ll gain immediate access to your movie.

You can access your purchased movies anytime by visiting the “My Purchases” section in your account.

3. What payment methods do you accept?

We accept various payment methods for your convenience, including:

    •    Major credit and debit cards (Visa, Mastercard, JCB, Diners Club)

    •    PayPal (via our external billing provider, Epoch)

    •    Debit Card Maestro

    •    SOFORT (bank transfer)

    •    Discover Card

Please note, payments are processed securely by Epoch, our trusted billing partner, and prices are displayed in Euros or US Dollars.

4. Can I use a promotional code for my purchase?

Yes! If you have a promotional code, simply follow these steps:

    1.    During checkout, you’ll see a “Coupon” field.

    2.    Enter your code and click “Apply” to see the discount reflected in your total.

Please note that promotional codes may not be valid during special sales events (e.g., Christmas, Valentine’s Day). However, you can use the code once these promotional periods have ended. Only one promo code can be applied per order.

5. Can I return or request a refund for a movie?

We understand that things don’t always go as planned. However, as per our policy, we cannot offer refunds once a movie has purchased. If you encounter any issues with your purchase, please reach out to our Customer Care team for assistance at support@erikalust.com 

6. How can I track my orders and purchases?

Once your purchase is complete, you can track it by:

    1.    Logging into your account.

    2.    Clicking on “My Purchase” where you will find all your purchased movies.

    3.    You can also check your order history.

If you experience any issues with accessing your purchased content, please contact our support team for assistance.

7. Do you charge sales tax?

Yes, we generally do, but the rate may vary depending on your location.

In accordance with EU digital tax policy, we charge the local tax applicable to digital downloads in your country.

8. What languages do you speak? And in what languages are your movies available?

Our team speaks English, German, Spanish, and Catalan as native languages.

Feel free to reach out in any language, and we will ensure we understand and assist you! You can contact us at support@erikalust.com.

Regarding our movies, the main audio language is English. However, many of our movies, original series, and Erika Lust productions offer multiple subtitle options. You can find details about the audio language and available subtitles in the movie’s features and synopsis.

9. Is my payment information secure?

Yes, we take your privacy and security seriously. All payments are processed through our external billing provider, Epoch, which uses industry-leading security measures to protect your payment information. Your payment details are encrypted and stored in compliance with the European Data Protection Act.

We do not share any personal or payment information with third parties without your consent.

10. What happens if my payment is rejected?

If your payment is rejected, it may be due to a block by your bank, often due to the association of some billing systems with adult content. We recommend contacting your bank or Epoch directly to resolve the issue. You can reach Epoch’s support team at billing@epoch.com or through their live chat or phone support.

11. I purchased movies but can’t find them. What should I do?

If you’ve purchased movies but are unable to find them, please follow these steps:

    1.    Log in to your The Store account at store.erikalust.com using the email address associated with your purchase.

    2.    Once logged in, you can access your purchased movies in the “My Purchases” section of your account.

If you’re still having trouble locating your movies or experience any issues, please don’t hesitate to contact our Customer Care team for assistance. We’re here to help!

12. How do I contact Customer Support?

If you need help with any aspect of your purchase or account, our Customer Support team is here to assist you. You can reach out to us by:

    •    Email: support@erikalust.com

We aim to respond promptly to all inquiries and ensure your experience is smooth.

Ready to Start Shopping?

We hope this guide has made it easy for you to get started with The Store by Erika Lust (store.erikalust.com) Browse our collection, find your favorite movies, and enjoy a seamless purchasing experience. If you have any questions or need further assistance, don’t hesitate to reach out to our support team. Happy shopping!