I can’t log into my Lust Cinema, XConfessions, Else Cinema or The Store account

If you can’t access your account, follow these steps before contacting Customer Care. In most cases, they will help you get back in quickly.

1. Check you’re on the right platform

Erika Lust has several separate platforms, and your account only works on the one where you created it or subscribed. Log in on the site that matches your account:

• ERIKALUST: erikalust.com/login
• Lust Cinema: lustcinema.com/login
• XConfessions: xconfessions.com/login
• Else Cinema: elsecinema.com/login
• Movies or series purchased individually: store.erikalust.com/login
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Having an account on one platform doesn’t mean you can use the same account on another.

2. Check your email address

Make sure you are using the email address you chose when you signed up. If you have more than one, try each of them. Check for spelling mistakes, extra spaces, and the correct email domain.

3. Reset your password

1. On the login page, click Forgot your password?
2. Enter the email address linked to your account.
3. Check your inbox for the reset email and follow the instructions.
4. Return to the login page and sign in with your new password.

If the email doesn’t arrive, check your spam, junk, or promotions folders, wait a few minutes, and try again.

4. Confirm your payment went through

After subscribing, you should have received a confirmation email from our external billing provider (for example, Epoch, Segpay, or Vendo). Check your inbox and spam folder.

5. Still can’t log in? Contact Customer Care

Email support@erikalust.com with:

• The email address linked to your account.
• The platform you are trying to access.
• The browser and device you are using.
• A short description of what happens, and any error message.
• A copy of your payment confirmation or billing reference number, if you have it.
• A screenshot of the error, if possible. Please make sure it doesn’t show any passwords or sensitive information.
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We’ll work to resolve it as quickly as possible so you can start enjoying your subscription.

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