I PURCHASED A SUBSCRIPTION AND I CANNOT ACCESS?

If you’re unable to access your account after purchasing a subscription, please follow these steps to resolve the issue:

1. Verify You Are on the Correct Platform

Ensure you are attempting to log in to the correct website based on your subscription:

    •    Erika Lust: If your subscription is for Erika Lust, log in at watch.erikalust.com.

    •    XConfessions: For an XConfessions subscription, log in at xconfessions.com.

    •    Lust Cinema: If your subscription is for Lust Cinema, visit lustcinema.com.

    •    Else Cinema: For Else Cinema, log in at elsecinema.com.

    •    Individual Purchases: If you purchased movies or series, access your content at store.erikalust.com.

Confirming the correct platform is essential for accessing your subscription or purchased content. If you continue to experience issues, please contact our Customer Care team for assistance.

1. Verify Your Login Credentials

    •    Double-check that you’re using the correct email address and password associated with your subscription.

    •    If you’ve forgotten your password, click “Forgot Password?” on the login page to reset it.

How to reset a password?

To reset your password, please go to the login page and click on the button Lost your password. In case this does not work, please send us an email at support@erikalust.com

2. Confirm Your Subscription

    •    Make sure your payment was successfully processed. You should have received a confirmation email from our external billing provider (e.g., Epoch, Segpay or Vendo).

    •    Check your email inbox and spam/junk folders for any confirmation emails related to your purchase.

6. Contact Customer Care

If you’ve followed these steps and still cannot access your account, our Customer Care team is here to help!

    •    Reach out to us at support@erikalust.com with the following information:

    •    The email address associated with your account.

    •    A copy of your payment confirmation or the billing reference number.

    •    A brief description of the issue you’re experiencing.

We’ll work to resolve the problem as quickly as possible so you can enjoy your subscription without further delays!