The Store by Erika Lust: Payments and Refund Policy

What payment methods do you accept?

We accept payments in euros or US dollars. Once your payment is processed, it is automatically converted to your local currency.

We accept major credit and debit cards (Visa, Mastercard, JCB, Diners Club), PayPal (via our billing provider, Epoch), and other options such as Maestro debit cards, SOFORT bank transfer, and Discover Card. You can see the available payment methods at checkout.

All payments are processed securely through our external billing provider, Epoch.

My payment was rejected. What should I do?

If your payment fails several times, your bank may be blocking payments to Epoch, as some banks consider this billing system risky because of its association with adult sites.

We recommend contacting your bank or Epoch directly. We don’t have access to your payment information. You can reach Epoch’s support team at billing@epoch.com or through their live chat or phone support at Epoch Billing Support.

Can you guarantee my privacy?

Your privacy is important to us. Neither our billing provider nor we will share your email or any other personal information with third parties, or display it on our website.

Payments are processed in a secure, encrypted environment that complies with the European Data Protection Act. Our billing provider ensures 100% security through several protection methods, including data encryption, automatic session closure, and firewalls.

We don’t share user information with third parties, and our billing provider doesn’t send marketing emails to customers.

What will appear on my credit card or bank statement?

The charge will appear as either “Lust Productions” or “E L Store” on your statement.

How do I use a promotional code?

Enter your code in the voucher field at checkout and click “OK.” Promotional codes can’t be used during special sales events (for example, Christmas or Valentine’s Day promotions), but you can use your code once the promotion ends.

Can I return a digital download?

We can’t offer refunds for digital downloads that have already been watched or downloaded, in line with legal guidelines. Refunds are not available unless there is an issue with the movie or the download link.