Lust Cinema Billing: Payments, Refunds and Cancellation

My payment was rejected. What can I do?

If your payment fails several times, your bank may be rejecting payments to Vendo, as this billing system is often associated with adult sites, and banks consider these activities “risky”. The site’s name containing an adult word could also cause your bank to reject the transaction.

We recommend asking your bank to authorise payments to “Lust Productions” or “EL Store”, which are the names that may appear on your credit card statement. Please get in touch with your bank and/or Vendo to clarify the issue. To contact Vendo:

• Online: Vendo support
• By phone: Vendo phone support
• By email: support@vendoservices.com
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How can I update my payment method?

To update the payment details for your existing subscription, log in to the website of our external billing provider, Vendo: secure.vend-o.com/customers

You’ll need to enter the email address you used to subscribe and the same password Vendo sent you to access Lust Cinema.

Will you share my information with third parties?

No. We won’t share your email or any other information about you with third parties, and it will not appear publicly on our website. The protection of your privacy is our number one priority.

Your payment is processed in a secure, encrypted environment that complies with the European Data Protection Act, so no one can access your payment details. Our billing provider, Vendo, guarantees a 100% safe, secure, and confidential process. Its security systems include data encryption, automatic session closure, and firewalls.

We don’t disclose any user-specific information to third parties. Vendo Services also doesn’t send or authorize marketing or commercial emails to our customers.

What are the cancellation and refund policies?

You can cancel your subscription at any time and keep access to our movies until your current billing period ends. This doesn’t apply to free trials: if you cancel a free trial, your premium access ends immediately.

If you don’t cancel before the next billing cycle, your subscription will renew automatically without prior notification, as outlined when you subscribed and confirmed in the email sent by our external billing provider.

Cancelling is a two-step process. After clicking “Cancel Subscription” on our site, you must also confirm the cancellation through the email we send you.

Refund requests are accepted within the first 14 days after your initial payment, and a full refund is granted if you are eligible. You are only eligible if you haven’t downloaded or watched any content. Refunds are not available for subsequent charges, except for yearly recurring subscriptions. In both cases, you must not have downloaded or viewed any content since your most recent billing date.

If you sign up for a free trial and don’t want to convert to a monthly recurring subscription, you must cancel before the trial ends. Refund requests for trial conversions are accepted within the first 14 days after the first payment, as long as you haven’t downloaded or viewed any movies.

Refunds must be requested through our Customer Care team. They are not processed automatically when you cancel.